How to Make Sure Your Managed IT Provider is Aligned with Your Business Goals
Learn how a strong relationship with your Managed Service Provider can help you streamline your organization and boost profitability.
As more companies begin to use managed service providers (MSPs), it’s important to understand whether the vendor you’re working with is providing the highest level of service possible. A strong working relationship with a managed IT provider can help free up your internal IT team to focus on meaningful projects, and worry less about basic infrastructure management.
If you’re currently looking for a managed service provider, be sure to keep the following advice in mind to ensure you have a long and fruitful relationship with your provider of choice.
Try to avoid pinching pennies when it comes to managed IT providers
As more companies look to outsource parts of their IT infrastructure to MSP’s, it’s critical that your decision to hire a vendor is not based solely on price. There’s no denying that price should be a key component of your decision, but it’s important to also look for an MSP that truly understands your business goals and is focused on helping you meet them as opposed to solely hitting a line item on your budget.
Work with a company who has a proven track record in your industry
Naturally, you want to work with a company that has experience, try to seek out a managed IT provider that also has experience in your industry. Ask for customer testimonials and referrals of other customers in your industry to determine if the company is capable of meeting the individual needs of your business.
Keep an eye out for basic service level agreements that haven’t been tailored to your specific business needs, this is a potential red flag. You should instead look for a company that can provide a customized contract based on your organization’s unique needs.
You should be hiring an IT partner not a replacement
Many companies will look at hiring a managed IT provider as a way to cut IT staff as opposed to complementing your existing in-house resources. This relationship should be viewed as a partnership and not as a means to eventually replace your existing IT resources.
An effective relationship with an MSP doesn’t necessarily allow you to replace your internal IT team, instead, it provides additional support to allow your in-house team to focus on more strategic projects, as opposed to the often time-consuming processes related to maintaining your existing IT infrastructure. Today’s successful MSPs aren’t just focused on cost savings, they identify problems and come up with solutions to help businesses become more efficient and profitable.
Keep lines of communication open at all times
Communication is key both prior to hiring a managed IT provider and once you’ve signed a contract. You want to be extremely clear about what you’re looking for in an MSP. This includes defining clear roles and responsibilities both from a vendor and customer perspective. Laying out these roles prior to signing a contract can ensure that all parties involved are clear on the objectives and, in turn, will lay the foundation for a successful relationship.
Collaboration is also important to get the most out of your MSP. You don’t want to treat them as just an outside vendor, but as a partner who should be involved in all, IT related decisions. This way you can leverage an MSP’s knowledge to ensure you’re making technology-related decisions that are beneficial both today and in the future.
Not happy with your current Managed Service Provider?
If you’re unsure whether your current MSP is providing you with the level of service you deserve, or you’re currently patching together your IT infrastructure with an overworked internal staff, it may be time to partner with a veteran company like MessageOps. We would be happy to take a look at your existing infrastructure to find ways to both productivity and in turn allow your valuable IT resources to be able to focus on more important business goals. Feel free to download our brochure that outlines our Managed Services prior to scheduling a consultation with one of our team members.