Leverage the power of this customer success service to better manage your Office 365 migration and adoption

In a recent blog post, Microsoft announced that they’re expanding the reach of FastTrack, their customer success service that helps Office 365 customers with end-user adoption. FastTrack has evolved from an onboarding service to an ongoing feature offered at no cost to customers with at least 50 eligible Office 365 seats.

business team sitting at desk with laptops and papers

What is FastTrack?

FastTrack initially started as a one-time benefit for Office 365 customers looking to migrate to the Microsoft Cloud. However, it quickly became apparent to Microsoft that an ongoing benefit was critically important to the overall success of the platform. With the revamped FastTrack, Office 365 customers now have access to a variety of customized support resources revolving around onboarding and envisioning and driving business value.

FastTrack adding user adoption services to help with Office 365 buy-in

Migrating to a new cloud-based platform like Office 365 can be extremely intimidating, especially for employees who may be resistant to change. To make things easier, Microsoft has added a suite of user adoption services to FastTrack that illustrate best practices and provide comprehensive guidance for a successful migration.

In addition, Microsoft has released extensive end-user training materials and end-user awareness kits that outline fundamental usage scenarios, to help customers begin readying their employees for a launch. These materials help to convey how the platform can be relevant and useful within the unique context of any business. Specifically, Microsoft has created a number of role-based scenarios that allow business stakeholders to model and apply Office 365 services to their organization.

How to access FastTrack

To get on the FastTrack, simply login to fasttrack.microsoft.com, where you’ll have access to:

  • Free downloads of Office 365 user-adoption materials
  • The ability to create a personalized success plan within FastTrack
  • The option to request assistance from the FastTrack Center

Interested in learning more about FastTrack and Office 365?

Microsoft continues to put mechanisms in place to ensure the success of their customers who choose to migrate to Office 365. As a Microsoft partner, MessageOps can work with you throughout the migration process to ensure that your organization is using all of Microsoft’s services to their fullest potential.

For more information on Office 365 and the new features of FastTrack, feel free to contact our team today and we’ll follow up with you quickly.

Was this article helpful?