Get premium support acrossthe full Microsoft platform at an affordable price!
Champion has responded to client's requests for enhanced support options by partnering with Microsoft for a new Signature Support service. Champion's Signature Support provides response to difficult challenges both on-premise and in the cloud. Champion’s Signature service support team answers quickly and efficiently, and also utilizes Microsoft Support on an as needed basis. By combining our rapid response times, agility, and attention to detail, Champion’s certified support team focuses on the everyday challenges of our clients. Fully backed by Microsoft, our Signature Support provides an answer to meet your complex support needs, expand your capabilities in the cloud, focus on the difficult project work and collaborate strategically to make smart operational decisions.
"Always a pleasure reaching out to Champion support!"
Full-service. Full value. Full support.
With Signature Support, you get the best of both worlds: We capitalize on Champion's SMEs while also partnering with Microsoft's experts to deliver the fastest and most appropriate support. When you choose Signature Support there are different levels of plans that offer three convenient options to meet or exceed your budget goals. Let Champion compliment your support team!
- Onboarding for client appointed governance and Q&A session to review support process
- Monthly reporting with detailed issue review and service hours remaining
- Convenient options to add proactive project-based support
- Clearly defined escalation paths and transparent support for all Microsoft products.
- No surprises – non-Microsoft related issues will fall outside of this program however this program will offer our clients Champion subject matter experts (SME's) in additional areas such as on-premise networking, security, storage consulting and much more.
3 support plans with no hidden charges - our job is to get your problem solved accurately and quickly
Choose the support plan that is right for you with Signature, Signature Plus and Signature Elite.
- US-based support
- More than 400 certifications
- World-class ticketing and support system
- 40+ years of experience
Signature
- 75 Hour Block Annually
- Initial Response Time – 30 Minutes
- Ticket Portal Access
- Reactive Support
- Technical Account Manager
- Monthly Case Report
- Office 365 Training Platform – 50 Seats
- Productivity Insights – Basic
Signature Plus
- 150 Hour Block Annually
- Initial Response Time – 15 Minutes
- Ticket Portal Access
- Reactive Support
- Technical Account Manager
- Monthly Case Report
- Monthly Case Meeting
- Proactive Support (Scoping Required)
- Client Success Manager
- Office 365 Training Platform – 100 Seats
- Productivity Insights – Basic
Signature Elite
- 300+ Hour Block Annually
- Initial Response Time – 15 Minutes
- Ticket Portal Access
- Reactive Support
- Technical Account Manager
- Monthly Case Report
- Monthly Case Meeting
- Proactive Support (Scoping Required)
- Client Success Manager
- Champion SME
- Office 365 Training Platform – 150 Seats
- Productivity Insights – Advanced
- Office 365 Reporting
- Inscape Management Platform
- Semi-annual Office 365 Security Assessment
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