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Enterprise Agreement or Cloud Solution Provider Program: Which solution is right for you?
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Side-by-Side Comparison of Microsoft Volume Licensing through a Microsoft Enterprise Agreement (EA) and the Microsoft CSP program


A Microsoft Enterprise Agreement (Microsoft EA) was once the go-to licensing vehicle for large organizations with over 500 seats. However, the complex, 3-year agreement that was once so popular is becoming obsolete. With cloud-based services like Azure and Office 365 becoming the norm, even large organizations are shifting how they purchase products and services, and looking for more flexible Microsoft Volume Licensing options.

Factors To Consider


Reading the tea leaves of change, Microsoft has since introduced their Cloud Solutions Provider (CSP) program. With CSP, you pay a monthly fee for only the licenses and software you need, which becomes much more convenient and cost effective for larger organizations.To help you decide whether you should make the switch to CSP, we’ve created this handy EA vs CSP comparison chart, which highlights key differences between these two agreements.

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EA vs CSP


Comparison Points Enterprise Agreement (EA) Cloud Solution Provider Program (CSP)
Ideal number of users or devices 500 and above Flexible
Payment requirements Upfront, yearly Monthly
True-up Billing Annually None
Contract terms 3 year minimum with some caveats Pay as you go
Ongoing support Not included Premier support
Provided services All Microsoft Products (even the ones no one uses) Includes latest versions of all Office 365 products
Ability to add / remove users Anytime, but with annual true-up billing Anytime, as needed
Flexible licensing Not available Only pay for what you use

EA and CSP Pricing Further Explained


While the chart above shows that an EA requires a 3-year commitment, it’s important to understand there are some caveats.

An EA most definitely has a 3-year contract term, but it’s actually billed in chunks, which means that it’s not all due at once and customers can therefore budget for the ongoing expense. In addition, once each year, Microsoft essentially takes an inventory of your number of seats throughout the year to ensure you’ve paid for the proper amount of usage. As a result of this ‘true up,’ the contract pricing can change with little notice. With a CSP, the pricing structure is much different. There are no surprise costs at any time throughout the year. You simply pay for the seats you use at any given time and can drop or add new users as you see fit.

CSP: The Hidden Benefits, Savings, and Support from Microsoft


Watch this exclusive FireSide Chat with MessageOps CEO Chris Pyle and Redmond Magazine

Use Case Examples


We thought it would be beneficial to use two examples where the decision to choose between an EA or CSP can have a real impact on an organization.

Below are two scenarios that should better show the benefits and potential drawbacks of these offerings from Microsoft.

Example 1

Let’s take a small startup as an example that currently has 30 employees but is looking to grow to 150 within a year. They’re in need of Office 365 now, but may be adding some more robust production or supply chain resources that could require additional software offerings and tools in the near future. This sized company is completely ineligible for EA, but can have significant flexibility with a Cloud Solutions Provider. Users can be added or removed throughout the year, and the support for an EA can grow as needed.

Example 2

An enterprise level company with 750 employees has merged with another sizable company and is looking for ways to cut costs across the larger organization. If they’re currently locked into an EA, they’re essentially stuck if they take an inventory of what’s being used and realize that a large portion of their staff isn’t fully using what they’re paying for. In this instance, an EA can be seen as a roadblock that could have been easily avoided with a CSP.

With MessageOps, it’s easy to make the move to a CSP program.

Learn more about the benefits or contact us to get started.
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